Chats for all: A user survey to improve chats' interaction

The use of chats is being increased; however, they cannot be used by everybody because they present accessibility barriers. Previous research works have solved some of these problems, but accessibility problems related to the user interaction have not been solved yet. This work is part of a research which main goals are to provide a model-based accessible chat and a development process strategy to create accessible chats using it. This research is in the analysis phase and the elicited requirements must be validated. Thus, this study aims to validate one of the requirements proposed to improve the chats’ user interaction, the Stop Auto-refresh functionality, and to obtain the necessities that users need in a chat. To achieve it, 45 questionnaires and 3 interviews have been carried out by users with diversity of abilities. Finally, it could be underlined that people with visual, motor or learning and cognitive disabilities could found this new feature very interesting and useful.